Return and Exchange Policy
It is important for us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love your selections, we gladly offer returns and Free exchanges items unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 30 days.
Here are some FAQ in regards to our return policy:
1. HOW DO I MAKE A RETURN?
Easy: e-mail us at [email protected] and let us know your order No. to avoid any misunderstanding, in the mail you send us please explain in detail the problem you are experiencing with the product and also add the pictures of the product showing the damage. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as used merchandise will not be refunded. Custom made orders can't be exchanged and returned except for our mistakes.
2. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided by PayPal after we have received, inspected and confirmed that the returned hair was not used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. It will take up to 3-5 business days to process the refund.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for the return shipping costs.
4. HOW MAY I CONTACT YOU?
You may contact us by e-mail at [email protected]. The Customer Service team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Here are some FAQ in regards to our exchange policy:
1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your setback for an exchange within 30 days, as long as it has not been opened, worn, or tampered with. For any price differences of the exchanged items, we will charge you extra or credit back the overcharge. Custom made orders can't be exchanged and returned except for our mistakes.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs.
3. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the exchanging hair after we have received, inspected and confirmed that the returned hair not used. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping.
4. HOW CAN I RECEIVE MY EXCHANGE FAST?
You can place a new order online; we will send your new purchase after payment received. When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.