How to Order
1. How do I register?
Click "Sign in" at the top of our website, and you will see a registration interface, then click the "REGISTER" button to fill in your information.
2. I did not receive the activation email.
Please click the "Resend Email" button after logging in. Check your mailbox including your spam folder. If this does not work, add "[email protected]" to your white list (safe senders) and resend again.
3. I cannot login to my account.
Please follow the instructions:
Check your login details. Your login username is the email address you used for registration.
It might be a problem caused by MSBUY.com system maintenance, if so, please wait 30 minutes and try again.
Please make sure that your web browser accepts cookies.
If you have forgotten your password, try to use "Forget Your Password" on "Sign in" page. Fill in the information regarding your register and submit and the "Reset your password" email will be sent to your email address.
If you are still not able to access your account, you can contact us by [email protected] and indicate the problem. We will assign you a new password, and you can change it once you log in.
4. How can I change my password?
Under My Account > Edit Profile, click "Change Password". You will be prompted to enter a new password.
5. How can I add/remove my address?
Under My Account > Edit Profile, click "Address Book". Here, you can add a new address, remove an existing address, or edit an existing address.
6. Can I change my email address into another one?
We will offer this function in the near future.
1. How do I get coupons?
Register for a customer account on MSBUY.com and activate your account. Some special activities which are sent to your email will feature coupon giveaways. Coupons are a great way to save money.
2. How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "Apply". You can only use one coupon code per order.
1. How do I place my order?
Register/Login in——Choose the products —— Add to bag——Pay for the order——Receive the order.
2. Can I order by phone?
Yes, you can place an order directly by our website on your smart phone. And an order will can be placed by the iphone or android app soon.
3. How do I choose the size?
You can check "Cap Size" on the product page for easy reference.
4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
5. Do you restock items that are sold out?
Yes, we will restock the items within 1-2 weeks..
6. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service (within the hour) with your change/cancellation request details included.
7. How long will you keep my waiting for payment orders?
Orders "Waiting for Payment" will automatically expire after 2 months. So please pay it as soon as possible while prices are still low.
8. How long do you keep items in my shopping bag?
It can be kept up to one month. For customers who are not logged in, browser cookies may affect this.
9. How long do you keep items in My Favorites?
There is no limit; the items can only be deleted by you.
1. How do I check on the status of my orders?
You may view the status of your order at any time simply by logging into your Msbuy account and clicking on "My Orders" to check on the current status of your respective order.
1）Waiting for payment: You have not yet paid for an order.
2）Pending: Your payment is still pending which means we haven't received it.
3）Paid: Your payment has been submitted and we are reviewing it.
4）Processing: This usually take 3-7 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
5）Partial order dispatched: Some products of your order have been collected by the shipping company while other products are still being prepared.
6）Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
7）Partial order shipped: A part of your order has been shipped out. You will receive your delivery soon. We will send the remaining products as soon as possible.
8）Shipped out: The order has left our warehouse and is being shipped to the address you provided.
9）Cancelled: Your unpaid order is cancelled. You are welcome to reorder at any time.
10）Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.
1. What kinds of payment are accepted?
We accept the following forms of secure and easy payment:
Website or mobile site:
- PayPal: the world's most popular online payment method
- Fast Checkout with PayPal: less steps, more convenience
- Credit card or Debit Card via PayPal: safe, convenient and fast
- Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.
2. What currencies can I pay?
We are only able to accept USD Dollars at the moment , PayPal will help u for currencies transfer, we will accept more currency in the future.
3. How can I protect my privacy?
You should hide any personal information such as your birthday, password, ID card NO..
4. How can you keep my privacy and personal information secure on your site?
We provide the best e-commerce service in the industry and guarantee secure payment processing at all times.
5. Why am I being asked to "Verify" my payment?
Because your order has been held for a standard anti-fraud check by MSBUY.
We want to avoid fraudulent and unauthorized payment.
1. Do you ship the item to my country and what the shipping rates are?
We do worldwide free shipping.
2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact us by [email protected] as soon as possible, if the order is still in early processing stage, you may able to change the shipping method.
5. How long will it take to receive items after I place an order?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
6. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
7. Why is my tracking number invalid?
The tracking information normally appears after 24 hours after shipping. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact us by [email protected] in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.